Trust, privacy & credits

What we can do, what we can't, and how to pull the plug.

ABN is an AI workforce that touches your tools, your customers, and your money. That earns this page. Plain English on what costs credits, what waits for approval, what your employees can access, and what happens when you change your mind.

Six promises we hold ourselves to

  • Hiring is freeOnboarding an employee never costs credits. The meter only spins on real work.
  • Approve before riskAnything that touches money or external customers waits for your nod.
  • Connect what you chooseEmployees only see the tools you connect — one tap to revoke any of them.
  • Receipts on every actionEvery external action ships a receipt: input, output, cost, status, what changed.
  • Memory you can forgetTap any memory to flag it. 'Forget this' sticks across the whole workforce.
  • Refunds on failuresIf a mission fails, the unused credits come back. No retroactive surprise charges.

Trust topics

Credits fuel work

Hiring is free. The meter only runs on real work.

Hiring, naming, briefing, Quick Brain, customization, sprite evolution — all free. The credit meter only spins when an employee actually ships work. Every mission shows an estimate before it runs, and we refund the unused portion when the receipt comes back.

Estimate35 credits
Used12 credits
Refunded23 credits
  • 200 starter credits on signup. No card.
  • Top-up credits never expire.
  • Hard cap on every mission. Burn cap on every key.
  • Refunds on failed jobs. No retroactive surprise charges.
Approval gate

Risky actions wait for you. The rest ship instantly.

Every external action carries a reversibility class. Drafts go straight to your Workroom. Soft-reversible actions (a scheduled post, a follow-up email) ship with a five-minute soft-undo. Irreversible actions (refunds, payments, anything that touches money or sends to a customer you've never written to) always wait for your nod.

ReversibleDraft an email, write a doc, refresh a report. Ships instantly. No approval.
Soft-reversibleScheduled post, queued reply, pending booking. 5-minute soft-undo.
IrreversibleRefund, payment, outbound to a new contact. Holds for your approval.
  • Standing orders set the per-employee approval rules.
  • Every action ships a receipt — input, output, cost, status.
  • One-tap revoke per employee at any time.
Data access

Your employees only see what you connect — and you can pull the plug anytime.

Nothing is read, written, or sent through your accounts until you explicitly connect a tool and tell an employee they may use it. Every connector card states what gets read, what can be changed, and where the receipts land. One click in your settings revokes any connector, instantly and permanently.

Tenant isolationYour business's Company Brain only feeds your employees. Cross-tenant memory leaks are physically impossible — proven in tests.
Forget controlsTap any memory the employee references to flag it for deletion. 'Don't use this again' sticks across all employees.
Audit logEvery read, write, and external action ships a receipt. Filter by employee, by connector, by mission.
  • Connect / disconnect any tool one tap, no support ticket.
  • Connector cards spell out read scope vs. write scope.
  • No training on your data — your context stays your context.
The Company Brain principle

If it's recorded, your employees can learn from it.
If it's not, they can't use it.

Every AI employee reads from the same Company Brain. When the brain has the answer, the answer ships in your voice. When it doesn't, the employee asks you for the missing piece and offers to save it — so nobody on the team has to be asked the same question twice.

What counts as recorded
  • Inbox threads + ticket history
  • SOPs, handbooks, policy docs
  • Decisions a teammate saved into the brain
  • Connector signals (CRM, accounting, calendar)
  • Receipts from past missions and approvals
What doesn't (until you save it)
  • Verbal decisions that never get written down
  • Knowledge living in one person's head
  • Screenshots without captions or context
  • Chat DMs that were never linked to the brain
  • Workarounds nobody wrote up after the incident
What this means for you

Your employees get sharper as your business records more of itself. Cross-employee memory — what the bookkeeper learned about a vendor this week, the operator can use on tomorrow's reconciliation. And anything you don't want them to remember, you can tap to forget — across the whole workforce, instantly.

For the legal binding

This page is the plain-English version. The contract version lives in our Terms, Acceptable Use Policy, and Privacy Policy. For connector-by-connector scope, see your connections page. For receipts on every action your employees take, see your Workroom.

Ready when you are.

Hire your first employee free. 200 starter credits. No card. Top up only when your workforce has earned the next one.

Start hiring →