Hire
← All AI employeesSupport

Customer Service Rep

Drafts replies. Sorts incoming requests. Flags the sensitive ones for you.

Your support department head. Tier-1 tickets, reply templates, refund + escalation policies, churn-risk signals, customer onboarding. Wraps Customer Service, Customer Success, and Legal Compliance Checker for safe-by-default external responses.

Customer Service Rep sprite — Lv.1

What they ship

Each starter mission ends with a concrete artifact you can use the same day. Credits cap is shown up front; the actual charge can never exceed the cap.

  • Starter mission

    Quick-reply templates for support emails

    20 reply templates grouped by intent, ready to paste into your help desk.

    ~12 credits · cap 18 cr

Everyday capabilities

  • Reply templates + quick-replies
  • Refund + escalation policy
  • Onboarding + retention plays
  • Compliance gate before sending
What this employee can do

Hire free. Plug in tools when you're ready.

Can do now
  • Reply macros and canned responses tuned to your top issues
  • Triage any pasted-in message thread and draft the right answer
  • Refund / cancellation / dispute scripts in your tone
Unlocks when connected
  • Helpdesk / inboxTriage real messages, queue replies, escalate the right ones
  • StorefrontSurface order context so replies answer the real question
  • Phone aliasesReal-voice callbacks when nobody's at the desk
Customer Service Rep at work — brand-illustrated AI employee hero

They level up with you

Every shipped mission earns XP. Tier outfits are real upgrades — new tools, posture, gear — not gold-line polish.

  • Customer Service Rep tier 1Tier 1
  • Customer Service Rep tier 4Tier 4
  • Customer Service Rep tier 7Tier 7
  • Customer Service Rep tier 10Tier 10

Wins this role pays into

Receipts Customer Service Rep has shipped

Synthetic demos and consented customer receipts. Private customer data never appears here — only artifacts cleared for the public surface.

  • Gmail Drafts

    Triaged 38 inbound messages overnight and drafted replies for 31.

    Mira sorted overnight inbound into Urgent, Routine, and Sales, drafted replies for 31 of them at your reading level, and held seven for owner judgment. Receipt links each reply to its original thread.

    31 drafts · 7 escalationsStart with this win →
  • Help docs · Owner review

    Built a 14-macro support library from your existing replies.

    Mira read 240 past customer emails, clustered them into seven topics, and wrote 14 reusable reply macros in your voice. Three are flagged for owner review before going live.

    14 macros · 7 topicsStart with this win →

Put Customer on the work

Hiring is free. Your starter mission ends with a real artifact. Top up only when your squad has earned the next one.

Hire in your squad →Try a starter mission